Terms of service

Last Updated: June 11, 2026

OVERVIEW

Welcome to Frolana Natural.

These Terms of Service (“Terms”) govern your access to and use of the website, online store, products, services, features, content, tools, promotions, rewards programs, referral programs, affiliate programs, and related services operated by Frolana Enterprises LLC d/b/a Frolana Natural (“Frolana Natural,” “we,” “our,” or “us”).

Frolana Natural is powered by Shopify, which enables us to operate our online store and provide our Services to you.

By visiting, browsing, purchasing from, interacting with, or using our website or Services, you agree to be bound by these Terms and by our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use our website or Services.

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY, A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority and have given us consent to allow your minor dependents to use the Services on devices you own, purchase, or manage.

To access certain features or make a purchase, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, payment information, and account details.

You represent and warrant that all information you provide to us is accurate, complete, current, and that you have the right to provide such information.

You are responsible for maintaining the confidentiality of your account login credentials and for all activity that occurs under your account.

You may not transfer, sell, assign, or license your account to any other person.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion, including if we believe you have violated these Terms or applicable law.

SECTION 2 — OUR PRODUCTS

Frolana Natural offers cosmetic skincare products designed to support the appearance and feel of the skin.

We make every effort to display our products accurately, including product descriptions, images, colors, packaging, sizes, ingredients, and other product details.

However, we do not guarantee that the color, appearance, packaging, or details shown on your screen will perfectly match the product you receive.

Display differences may occur due to device settings, lighting, photography, production updates, packaging changes, or screen variations.

Product descriptions, ingredients, availability, pricing, packaging, and promotions are subject to change at any time without notice.

We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

SECTION 3 — COSMETIC PRODUCT USE DISCLAIMER

Frolana Natural products are cosmetic products intended for external use only.

Our products and website content are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.

Our products are not intended to affect the structure or function of the body.

Any information provided on our website, product pages, packaging, blog content, emails, social media, educational materials, or other communications is provided for general informational and cosmetic-use purposes only.

It is not medical advice and should not be relied upon as a substitute for professional medical advice, diagnosis, or treatment.

Individual results may vary. Skincare results depend on many factors, including age, skin condition, skin type, routine consistency, environment, lifestyle, product usage, and individual sensitivity.

We recommend patch testing before using any new skincare product.

Discontinue use if irritation, redness, discomfort, or an adverse reaction occurs. Avoid direct contact with eyes.

If contact occurs, rinse thoroughly with water. Consult a physician, dermatologist, or other qualified healthcare professional if you have a medical condition, are pregnant or nursing, are using prescription skincare, have highly sensitive skin, or have concerns about using any product.

SECTION 4 — ORDERS

When you place an order through our website, you are making an offer to purchase the products in your order.

Frolana Natural reserves the right to accept or decline any order for any reason at our discretion.

Your order is not accepted until we confirm acceptance. We must receive and process payment before your order is accepted and fulfilled.

Please review your order carefully before submitting it. Once an order is placed, we may be unable to accommodate changes or cancellations, especially if the order has already entered processing or fulfillment.

If we do not accept an order, cancel an order, or need additional information, we may attempt to contact you using the email address, billing address, shipping address, or phone number provided at the time of purchase.

You agree that purchases made through our website are for personal or household use only and not for unauthorized resale, commercial distribution, or export.

SECTION 5 — PRICES, BILLING, AND PAYMENT

Prices, discounts, promotions, product availability, and offers are subject to change without notice.

The price charged for a product will be the price in effect at the time your order is placed, as reflected in your order confirmation.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs duties, import fees, or other applicable charges.

We may offer promotions, discounts, bundles, loyalty rewards, referral credits, or affiliate offers from time to time.

These offers may be subject to additional terms and may not be combined with other offers unless expressly stated.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information for all purchases.

You agree to promptly update your account and payment information so we can complete transactions and contact you when needed.

You represent and warrant that you are authorized to use the payment method provided and that all payment information is true, accurate, and complete.

Payment processing is handled by Shopify and/or third-party payment processors.

Frolana Natural does not directly store complete credit card or debit card numbers.

SECTION 6 — SHIPPING AND DELIVERY

Shipping and delivery times provided on our website, at checkout, or in order communications are estimates only and are not guaranteed unless expressly stated.

We will make reasonable efforts to process and ship orders within the timeframes provided.

If no shipping timeframe is stated, we will make reasonable efforts to ship within the time required by applicable law.

We are not responsible for delays caused by shipping carriers, weather, customs, supply chain issues, incorrect shipping information, payment verification, high order volume, force majeure events, or other circumstances outside our reasonable control.

Once products are transferred to the shipping carrier, title and risk of loss may pass to you to the fullest extent permitted by law.

However, if your package is lost, delayed, damaged, or marked delivered but not received, please contact us at Support@FrolanaNatural.com so we can review the issue and assist where possible.

You are responsible for providing a complete and accurate shipping address.

We are not responsible for orders shipped to an incorrect address provided by the customer.

SECTION 7 — RETURNS, REFUNDS, EXCHANGES, AND DAMAGED ITEMS

Returns, refunds, exchanges, damaged items, missing items, and order issues are governed by our Refund Policy and any additional return or shipping policies posted on our website.

Please review our Refund Policy before making a purchase.

To request assistance with an order issue, please contact us at Support@FrolanaNatural.com and include your order number, contact information, and a description of the issue.

We reserve the right to refuse returns, refunds, or exchanges that do not comply with our posted policies or applicable law.

SECTION 8 — PROMOTIONS, DISCOUNT CODES, GIFT CARDS, AND SPECIAL OFFERS

From time to time, Frolana Natural may offer promotions, discount codes, free gifts, bundles, rewards, referral credits, affiliate codes, or other special offers.

Promotions are valid only for the time period stated and while supplies last.

Promotions may be modified, suspended, or discontinued at any time unless prohibited by law.

Discount codes and promotional offers may not be combined unless expressly stated.

Promotions have no cash value and may not be redeemed for cash, except where required by law.

We reserve the right to cancel, refuse, or adjust any promotion, discount, order, reward, referral credit, affiliate credit, or offer if we believe there has been fraud, abuse, error, unauthorized resale, or violation of these Terms.

Gift cards, if offered, are subject to any additional gift card terms stated at purchase and applicable law.

SECTION 9 — REWARDS, REFERRAL, AND AFFILIATE PROGRAMS

Frolana Natural may offer rewards, loyalty, referral, ambassador, or affiliate programs from time to time.

Participation in these programs may be subject to additional program terms, rules, eligibility requirements, commission rules, reward structures, payout conditions, and restrictions.

If there is a conflict between these Terms and specific program terms, the specific program terms will control for that program.

Rewards, points, credits, referral bonuses, affiliate commissions, or similar benefits have no cash value unless expressly stated.

They may not be transferred, sold, exchanged, or redeemed for cash unless required by law.

We reserve the right to modify, suspend, or terminate any rewards, referral, loyalty, ambassador, or affiliate program at any time, including program benefits, eligibility rules, earning rates, redemption rules, commission rates, or expiration terms.

We may withhold, cancel, reverse, or deny rewards, credits, commissions, discounts, or program benefits if we believe there has been fraud, abuse, self-referral, misleading promotion, unauthorized advertising, violation of program terms, chargebacks, returned orders, canceled orders, or other improper activity.

SECTION 10 — SUBSCRIPTIONS OR AUTO-RENEWAL PROGRAMS

If Frolana Natural offers subscriptions, auto-replenishment, memberships, or other recurring purchase programs, the terms of that program will be disclosed at the time of enrollment.

By enrolling in a recurring purchase program, you authorize us and our payment processors to charge your selected payment method on a recurring basis according to the subscription terms presented at signup.

You may cancel or manage subscriptions according to the cancellation instructions provided at signup, in your account, or in the applicable subscription terms.

Cancellations may need to be completed before a stated billing or processing date to avoid the next charge.

We will comply with applicable laws governing subscriptions, recurring payments, and cancellation rights.

SECTION 11 — EMAIL AND SMS MARKETING

If you sign up for email or SMS marketing, you consent to receive promotional communications from Frolana Natural, including product updates, special offers, abandoned cart reminders, rewards messages, referral messages, and other marketing communications.

You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails.

If you receive SMS messages from us, you can opt out by replying STOP where available.

Message and data rates may apply.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, including order confirmations, shipping updates, account notices, customer service responses, and policy updates.

SECTION 12 — PRIVACY POLICY

Your submission of personal information through the website is governed by our Privacy Policy.

Because our store is powered by Shopify, certain personal information may also be collected and processed by Shopify in connection with your use of our store and Shopify services.

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, and protected.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

Frolana Natural is powered by Shopify, which enables us to provide the online store and related Services.

However, purchases made through our website are made directly with Frolana Natural.

Shopify is not responsible for any aspect of the sale between you and Frolana Natural, including product claims, product use, shipping, delivery, returns, refunds, damages, injuries, or losses related to products purchased from us.

To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Frolana Natural.

SECTION 14 — THIRD-PARTY TOOLS AND LINKS

Our website may include tools, applications, integrations, links, or services provided by third parties, including payment providers, shipping providers, review platforms, rewards platforms, referral platforms, affiliate platforms, analytics tools, social media platforms, and marketing services.

We do not control and are not responsible for third-party websites, tools, services, policies, content, accuracy, availability, or security practices.

Your use of third-party tools, websites, or services is at your own risk and may be subject to the third party’s own terms and privacy policies.

You should review those terms and policies before using third-party services.

SECTION 15 — INTELLECTUAL PROPERTY

The Services, including all website content, trademarks, logos, product names, service names, designs, slogans, text, graphics, images, videos, audio, product descriptions, page layouts, icons, and other materials, are owned by Frolana Natural, its affiliates, or licensors and are protected by U.S. and international intellectual property laws.

You may use the website and Services for personal, non-commercial use only.

You may not copy, reproduce, distribute, modify, publish, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, scrape, or exploit any material from the Services without our prior written consent.

Frolana Natural’s name, logo, product names, designs, and slogans are trademarks or trade dress of Frolana Natural or its affiliates or licensors.

You may not use them without our prior written permission.

All rights not expressly granted are reserved by Frolana Natural.

SECTION 16 — FEEDBACK, REVIEWS, AND USER CONTENT

If you submit, upload, post, email, tag, share, or otherwise provide product reviews, testimonials, photos, videos, comments, ideas, suggestions, feedback, social media content, or other content related to Frolana Natural (“User Content”), you grant Frolana Natural a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, distribute, display, repost, adapt, create derivative works from, and otherwise use such User Content in any media for any lawful purpose, including marketing, advertising, website content, social media, product pages, email, and promotional materials.

You represent and warrant that you own or have the necessary rights to provide the User Content and that our use of it will not violate the rights of any third party.

You agree that your User Content will not be false, misleading, unlawful, defamatory, abusive, obscene, infringing, invasive of privacy, or otherwise objectionable.

If you received compensation, free product, discounts, rewards, affiliate commissions, or any other incentive in connection with your review, testimonial, post, or content, you must clearly disclose that relationship as required by applicable law.

We may, but are not obligated to, monitor, edit, remove, or refuse User Content at our discretion.

SECTION 17 — PROHIBITED USES

You may use the Services only for lawful purposes.

You agree not to use the Services:

for any unlawful, fraudulent, abusive, or malicious purpose;
to violate any law, regulation, rule, ordinance, or third-party right;
to infringe upon our intellectual property rights or the rights of others;
to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person;
to submit false or misleading information;
to upload or transmit viruses, malware, or harmful code;
to spam, phish, pharm, pretext, spider, crawl, scrape, or harvest information;
to interfere with or circumvent security features of the Services;
to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without authorization;
to engage in unauthorized resale or commercial distribution of our products;
to misuse rewards, referral, affiliate, promotional, or discount programs;
to impersonate any person or entity; or
to engage in conduct that restricts or interferes with anyone’s use or enjoyment of the Services or that may expose Frolana Natural, Shopify, our service providers, or our customers to liability.

We reserve the right to suspend, disable, or terminate your access to the Services if we believe you have violated these Terms.

SECTION 18 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website or Services may contain typographical errors, inaccuracies, or omissions, including information related to product descriptions, ingredients, pricing, promotions, offers, shipping charges, delivery estimates, availability, or other content.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

We are not obligated to update, amend, or clarify information except as required by law.

SECTION 19 — DISCLAIMER OF WARRANTIES

The Services, website content, and products are provided “as is” and “as available,” except as expressly stated by Frolana Natural or required by law.

We do not guarantee that the Services will be uninterrupted, timely, secure, error-free, or free from viruses or harmful components.

We do not warrant that the results obtained from use of the Services or products will meet your expectations.

To the fullest extent permitted by law, Frolana Natural disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.

SECTION 20 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Frolana Natural, its owners, officers, directors, employees, contractors, affiliates, service providers, licensors, partners, and Shopify and its affiliates will not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury, product misuse, or other damages arising from your use of the Services or products purchased through the Services.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, warranty, statute, or any other legal theory, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be limited under applicable law.

SECTION 21 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Frolana Natural, Shopify, and our respective owners, officers, directors, employees, affiliates, agents, contractors, licensors, service providers, and partners from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

your breach of these Terms;
your violation of applicable law;
your violation of any third-party right;
your misuse of the Services or products;
your User Content;
your unauthorized resale or commercial use of our products; or
your fraud, misconduct, or abuse of any promotion, rewards, referral, or affiliate program.

We reserve the right to control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.

SECTION 22 — INFORMAL DISPUTE RESOLUTION

Before either you or Frolana Natural initiates arbitration or any other legal proceeding, the party raising the dispute must first send a written notice describing the dispute and the requested relief.

If you have a dispute with Frolana Natural, you must send notice to:

Frolana Enterprises LLC d/b/a Frolana Natural 7901 4th ST N STE 300 St. Petersburg, FL 33702 Email: Support@FrolanaNatural.com
If Frolana Natural has a dispute with you, we may send notice to the email address or mailing address associated with your account or order.
The parties agree to attempt in good faith to resolve the dispute informally for at least 30 days after the notice is sent.

If the dispute is not resolved within that 30-day period, either party may proceed with arbitration or another permitted proceeding as described below.

SECTION 23 — BINDING ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND FROLANA NATURAL TO RESOLVE MOST DISPUTES BY BINDING INDIVIDUAL ARBITRATION INSTEAD OF IN COURT, EXCEPT AS EXPRESSLY PROVIDED BELOW.

You and Frolana Natural agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, the website, any purchase, any product, any communication, any promotion, any rewards program, any referral program, any affiliate program, or the relationship between you and Frolana Natural will be resolved by binding arbitration, rather than in court, except as stated in these Terms.

This arbitration agreement is governed by the Federal Arbitration Act and applicable federal arbitration law.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, except as modified by these Terms.

If AAA is unavailable or declines to administer the arbitration, the parties will work in good faith to select another neutral arbitration provider.

If the parties cannot agree, a court of competent jurisdiction may appoint an arbitration provider.

The arbitration may be conducted by telephone, video conference, written submissions, or in person, as determined by the arbitrator and consistent with the applicable arbitration rules.

If an in-person hearing is required, it will take place in Pinellas County, Florida, unless the arbitrator determines that another location is required by applicable law or AAA rules.

The arbitrator will have the authority to award the same individual relief that a court could award, including damages, injunctive relief, and attorneys’ fees where authorized by law.

The arbitrator’s award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

SECTION 24 — ARBITRATION FEES

Payment of arbitration filing fees, administrative fees, and arbitrator fees will be governed by the applicable AAA Consumer Arbitration Rules and fee schedule, unless otherwise required by applicable law.

To the extent required by AAA Consumer Arbitration Rules or applicable law, Frolana Natural will pay the required business portion of arbitration fees and arbitrator compensation.

If the arbitrator determines that a claim or demand was frivolous, brought for an improper purpose, or filed in bad faith, the arbitrator may award fees and costs as permitted by applicable law and the arbitration rules.

SECTION 25 — EXCEPTIONS TO ARBITRATION

Notwithstanding the arbitration agreement above, either party may bring the following types of claims in court:

claims that qualify for small claims court, if they remain in small claims court and proceed only on an individual basis;
claims seeking temporary or preliminary injunctive relief to protect intellectual property rights, confidential information, trade secrets, trademarks, copyrights, or other proprietary rights;
claims that applicable law does not permit to be resolved through arbitration; and
disputes over whether the class action waiver in these Terms is enforceable.

Nothing in these Terms prevents either party from contacting a government agency or regulatory authority, including consumer protection agencies, where permitted by law.

SECTION 26 — CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. YOU AND FROLANA NATURAL AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS.

To the fullest extent permitted by law, you and Frolana Natural agree that any dispute, claim, or controversy must be brought only in an individual capacity and not as a plaintiff, claimant, or class member in any class action, collective action, consolidated action, representative action, private attorney general action, or similar proceeding.

The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class, collective, consolidated, representative, or private attorney general proceeding unless both you and Frolana Natural expressly agree in writing after the dispute arises.

If a court or arbitrator determines that any part of this class action waiver is unenforceable with respect to a particular claim or request for relief, then that claim or request for relief may proceed in court only to the extent required by law, and all remaining claims must be arbitrated on an individual basis.

SECTION 27 — JURY TRIAL WAIVER

To the fullest extent permitted by law, you and Frolana Natural knowingly and voluntarily waive any right to a trial by jury for any dispute, claim, or controversy arising out of or relating to these Terms, the Services, the website, any purchase, any product, or the relationship between you and Frolana Natural.

This jury trial waiver applies to claims that are not required to be arbitrated, except where prohibited by law.

SECTION 28 — 30-DAY RIGHT TO OPT OUT OF ARBITRATION

You have the right to opt out of the arbitration agreement and class action waiver in these Terms by sending written notice within 30 days after the date you first agree to these Terms.

To opt out, you must send an email to Support@FrolanaNatural.com with the subject line “Arbitration Opt-Out” and include:

your full name;
your mailing address;
the email address associated with your account or order; and
a clear statement that you wish to opt out of the arbitration agreement and class action waiver.

Opting out of arbitration will not affect any other part of these Terms or your ability to use the Services.

If you do not opt out within 30 days, you will be bound by the arbitration agreement and class action waiver.

SECTION 29 — GOVERNING LAW AND VENUE

These Terms and any dispute arising out of or relating to these Terms, the Services, or purchases made from Frolana Natural will be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles, except that the Federal Arbitration Act governs the arbitration agreement.

For any dispute that is not subject to arbitration, you and Frolana Natural agree that the dispute will be brought in the state or federal courts serving Pinellas County, Florida, and you consent to the personal jurisdiction and venue of those courts.

SECTION 30 — TERMINATION

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, engaged in fraud or abuse, created risk or legal exposure for us, or used the Services in a manner inconsistent with these Terms or applicable law.

You will remain responsible for all amounts due up to and including the date of termination.

Sections that by their nature should survive termination will continue to apply, including sections related to intellectual property, feedback and User Content, prohibited uses, disclaimers, limitations of liability, indemnification, dispute resolution, arbitration, class action waiver, jury trial waiver, governing law, and venue.

SECTION 31 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms.

The validity and enforceability of the remaining provisions will not be affected.

SECTION 32 — WAIVER

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Any waiver must be in writing to be effective.

SECTION 33 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms posted on our website, constitute the entire agreement between you and Frolana Natural regarding your use of the Services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms will not be construed against the drafting party.

SECTION 34 — ASSIGNMENT

You may not assign, transfer, or delegate these Terms or your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without notice or consent, including in connection with a merger, acquisition, sale of assets, reorganization, or other business transaction.

SECTION 35 — CHANGES TO THESE TERMS

We reserve the right to update, change, or replace any part of these Terms at any time by posting the updated Terms on our website.

The updated Terms will be effective as of the “Last Updated” date shown at the top of the page unless otherwise stated.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 36 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to: Frolana Enterprises LLC d/b/a Frolana Natural 535 U.S. 41 Bypass N, Venice, FL 34285
Email: Support@FrolanaNatural.com