Privacy policy

Last Updated: June 11, 2026

Frolana Enterprises LLC d/b/a Frolana Natural (“Frolana Natural,” “we,” “our,” or “us”) operates this website and online store, including related content, products, services, features, tools, promotions, rewards programs, referral programs, affiliate programs, and customer communications collectively referred to as the “Services.”

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, create an account, sign up for marketing, participate in a promotion, referral, rewards, or affiliate program, or otherwise communicate with us.

Frolana Natural is powered by Shopify, which helps us operate our online store and provide our Services. Information submitted through our website may be processed by Shopify and other service providers that support our store operations, including payment processing, order fulfillment, shipping, analytics, customer service, marketing, fraud prevention, and website functionality.

By using our website or purchasing from us, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you or your household. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with our website and Services, we may collect the following categories of personal information:  

  • Contact Information: This may include your name, billing address, shipping address, email address, phone number, and other contact details you provide.
  • Order and Transaction Information: This may include products you view, add to cart, purchase, return, exchange, or cancel; order history; transaction details; shipping information; discount code usage; gift card activity; and customer service history.
  • Account Information: This may include your account login credentials, username, password, preferences, saved addresses, order history, account settings, and communication preferences.
  • Payment Information: When you make a purchase, your payment information is processed by Shopify and/or our third-party payment processors. Frolana Natural does not directly store complete credit card or debit card numbers. We may receive limited payment-related information, such as payment confirmation, billing details, transaction details, and order history, as needed to process and manage your order.
  • Marketing and Communication Information: This may include your email address, phone number, marketing preferences, SMS consent status, responses to surveys or promotions, customer support messages, product reviews, and other information you choose to provide when communicating with us.
  • Rewards, Referral, and Affiliate Program Information: If you participate in our rewards, referral, loyalty, or affiliate programs, we may collect information related to your participation, such as referral links, reward balances, points activity, affiliate applications, commission activity, purchase attribution, discount codes, and program communications.
  • Device and Usage Information: This may include your IP address, browser type, device type, operating system, referring URLs, pages viewed, products viewed, search activity, cart activity, clickstream data, session information, and information about how you interact with our website.
  • Cookies and Tracking Information: We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, analyze website performance, support marketing, measure advertising effectiveness, and personalize your shopping experience.

How We Collect Personal Information

We may collect personal information from the following sources:  

  • Directly From You: We collect information when you create an account, place an order, sign up for email or SMS marketing, contact customer support, submit a review, participate in a rewards or referral program, apply for an affiliate program, or otherwise provide information to us.  
  • Automatically Through Our Website: We collect certain information automatically through cookies, pixels, analytics tools, log files, and similar technologies when you visit or interact with our website.  
  • From Shopify and Service Providers: We may receive information from Shopify and other service providers that help us operate our store, process payments, fulfill orders, provide shipping, manage marketing, support customer service, prevent fraud, and improve website performance.  
  • From Marketing, Advertising, Referral, Rewards, and Affiliate Partners: We may receive information from business partners, marketing platforms, affiliate platforms, referral tools, analytics providers, social media platforms, advertising networks, and other third parties that help us provide or improve our Services.

How We Use Personal Information

We may use personal information for the following purposes:  

  • To Provide and Improve Our Services: We use personal information to operate our website, process orders, accept payments, fulfill purchases, provide shipping updates, manage returns or exchanges, create and manage customer accounts, provide customer support, improve website functionality, personalize your shopping experience, and recommend products that may interest you.  
  • To Process Payments and Prevent Fraud: We use personal information to process transactions, verify payment information, detect fraudulent activity, protect against unauthorized transactions, and maintain a secure shopping experience.  
  • To Communicate With You: We use personal information to respond to inquiries, provide order confirmations, send shipping updates, notify you about account activity, respond to customer service requests, and communicate important information about your purchases or our Services.  
  • To Provide Marketing and Promotional Communications: If you sign up for marketing or otherwise consent where required, we may use your contact information to send promotional emails, text messages, product updates, special offers, abandoned cart reminders, and other marketing communications.  
  • To Operate Rewards, Referral, and Affiliate Programs: We may use personal information to manage points, rewards, referrals, affiliate applications, commission tracking, discount codes, customer incentives, program eligibility, fraud prevention, and related communications.  
  • To Personalize Advertising and Measure Performance: We may use personal information, cookies, pixels, and similar technologies to show relevant ads, measure advertising performance, understand customer behavior, improve marketing campaigns, and create a more customized shopping experience.  
  • To Improve Products, Services, and Website Performance: We use personal information to analyze website activity, improve product offerings, understand customer preferences, troubleshoot technical issues, test new features, and improve the overall customer experience.  
  • To Comply With Legal Obligations: We may use personal information to comply with applicable laws, respond to legal requests, enforce our terms and policies, protect our rights, resolve disputes, and maintain business records.

Email and SMS Marketing

If you choose to sign up for email or text message marketing, we may use your contact information to send promotional messages, product updates, special offers, abandoned cart reminders, and other marketing communications. You can opt out of marketing emails at any time by clicking the unsubscribe link included in our emails. If you receive text messages from us, you can opt out by replying STOP where available. Message and data rates may apply. Even if you opt out of marketing communications, we may still send non-promotional messages related to your orders, account, transactions, or customer service requests.

Cookies, Pixels, and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, remember your preferences, keep items in your cart, analyze traffic, improve website performance, support marketing, and personalize your shopping experience. Cookies may be set by us, Shopify, analytics providers, advertising partners, social media platforms, or other third-party service providers. You may be able to control cookies through your browser settings. Some website features may not function properly if cookies are disabled. Depending on your location, you may also be provided with cookie consent tools or privacy preference controls on our website.

How We Disclose Personal Information

We may disclose personal information to the following categories of third parties:

  • Shopify: Our store is hosted and powered by Shopify. Shopify processes personal information to help us operate our online store, process orders, provide checkout, support payments, improve store functionality, and provide related services.
  • Payment Processors: Payment information is processed by Shopify and/or third-party payment processors. We do not directly store complete credit card or debit card numbers.
  • Shipping and Fulfillment Providers: We may disclose information to shipping carriers, fulfillment partners, warehouse providers, and logistics providers to process and deliver your orders.
  • Service Providers: We may disclose personal information to vendors that help us operate our business, including website hosting, IT support, customer service, analytics, email delivery, SMS platforms, review platforms, rewards tools, referral tools, affiliate tools, fraud prevention, cloud storage, and business operations.
  • Marketing and Advertising Partners: We may disclose information to marketing platforms, analytics providers, social media platforms, advertising networks, and other partners to help us advertise our products, measure campaign performance, and provide relevant offers.
  • Rewards, Referral, and Affiliate Partners: If you participate in our rewards, referral, or affiliate programs, we may disclose information to third-party platforms that help us administer those programs.
  • Legal, Compliance, and Protection Purposes: We may disclose personal information if required to do so by law, subpoena, court order, government request, or legal process. We may also disclose information to enforce our policies, protect our rights, prevent fraud, protect customer safety, or defend against legal claims.
  • Business Transfers: If Frolana Natural is involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.
  • With Your Consent: We may disclose information when you direct us to do so, request us to do so, or otherwise provide consent.

Relationship With Shopify

Frolana Natural is powered by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide, improve, and protect the Shopify platform and related services. Information you submit through our website may be transmitted to and processed by Shopify and other third parties that may be located in countries other than where you reside.

Shopify may also process personal information collected through our store and other Shopify-powered stores to provide enhanced features, fraud prevention, analytics, checkout functionality, and personalized services. In certain circumstances, Shopify may be responsible for responding to requests related to personal information it processes.

To learn more about how Shopify uses personal information, visit: https://www.shopify.com/legal/privacy/consumers To manage certain privacy rights through Shopify, visit: https://privacy.shopify.com/en

Targeted Advertising and Privacy Choices

We may work with advertising and analytics partners to deliver personalized advertising, measure ad performance, and understand how visitors interact with our website. These partners may use cookies, pixels, and similar technologies to collect information about your activity on our website and other websites.

Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of personal information, targeted advertising, or certain uses of personal information for cross-context behavioral advertising. Where required by applicable law, we will provide methods for you to exercise these rights, which may include a “Do Not Sell or Share My Personal Information” link, cookie preference tool, privacy settings, or other available privacy controls on our website. You may also use available browser-based opt-out signals, such as Global Privacy Control, where required by applicable law and supported by our website systems.

Third-Party Websites and Links

Our website may include links to websites, apps, platforms, or services operated by third parties. This may include social media platforms, payment providers, affiliate platforms, review platforms, referral tools, or other external services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. If you visit a third-party website or use a third-party service, you should review that party’s privacy policy and terms.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has provided personal information to us, please contact us at Support@FrolanaNatural.com so we can take appropriate steps to delete the information, if required.

As of the Last Updated date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

Security of Personal Information

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee perfect security. You are responsible for keeping your account login credentials confidential and for notifying us if you believe your account has been compromised.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide our Services, process transactions, maintain your account, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records. The length of time we retain personal information may vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:  

  • Right to Access or Know: You may have the right to request information about the personal information we collect, use, disclose, sell, or share.  
  • Right to Delete: You may have the right to request that we delete personal information we maintain about you, subject to legal exceptions.  
  • Right to Correct: You may have the right to request that we correct inaccurate personal information.  
  • Right to Portability: You may have the right to receive a copy of personal information in a portable format.  
  • Right to Opt Out: You may have the right to opt out of the sale or sharing of personal information, targeted advertising, or certain marketing activities.  
  • Right to Limit Certain Uses: Depending on your location and the type of information involved, you may have the right to limit certain uses or disclosures of sensitive personal information. Frolana Natural does not intentionally collect sensitive personal information for the purpose of inferring characteristics about you.  
  • Right to Withdraw Consent: Where processing is based on your consent, you may have the right to withdraw that consent, subject to legal or contractual restrictions.  
  • Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights available under applicable law.

To exercise your rights, please contact us at: Support@FrolanaNatural.com You may also manage certain Shopify-related privacy rights through Shopify’s privacy portal: https://privacy.shopify.com/en

We may need to verify your identity before processing your request. If permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly with us.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe link included in our emails. You may opt out of marketing text messages by replying STOP where available.

Please note that even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, customer service responses, and legal or policy updates.

International Data Transfers

Because our website is powered by Shopify and supported by third-party service providers, personal information may be processed, stored, or transferred in countries other than where you live. These countries may have privacy laws that differ from those in your jurisdiction. Where required, we rely on appropriate safeguards to support the lawful transfer of personal information.

Complaints

If you have a complaint about how we handle personal information, please contact us at: Support@FrolanaNatural.com

Depending on where you live, you may also have the right to lodge a complaint with a local privacy, consumer protection, or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the page. If required by law, we will provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:  

Frolana Enterprises LLC d/b/a Frolana Natural 535 U.S. 41 Bypass N, Venice, FL 34285 Email: Support@FrolanaNatural.com