Refund policy

Last Updated: June 11, 2026

Our 30-Day Peace of Mind Guarantee

At Frolana Natural, we believe skincare should be a source of harmony, not stress. If a product is not the right fit for your skin, we are here to help.

This Refund Policy applies to eligible purchases made directly through FrolanaNatural.com. If you purchased Frolana Natural products from another retailer, marketplace, spa, affiliate, or third-party seller, please contact that seller directly for their return policy.

Return Window

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery for an eligible refund or exchange.

To begin a return, please email: Support@FrolanaNatural.com

Please include:

Your order number
Your full name
The product you would like to return
The reason for the return
Photos, if the item arrived damaged, incorrect, or defective

Note: Returns must be approved before being shipped back to us. Items sent back without return authorization may not be accepted.

Product Condition

To be eligible for a return, the product must:

Be returned within 30 days of delivery
Be in its original packaging
Be at least 3/4-full
Include all original components, caps, pumps, jars, bottles, cartons, and accessories, when applicable

Because skincare is a personal care product, we reserve the right to deny returns that are empty, mostly used, altered, intentionally damaged, missing required packaging, or returned outside the policy window.

Return Shipping

Satisfaction Returns: For standard satisfaction returns, customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect due to our error.
Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error by Frolana Natural or a damaged/incorrect item.
Tracking: We recommend using a trackable shipping service. Frolana Natural is not responsible for return packages that are lost, delayed, or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to the original payment method within 5–7 business days.
Please note that your bank, credit card company, payment provider, or Shopify payment processor may take additional time to post the refund to your account.
Original shipping fees, expedited shipping fees, gift wrap fees, route protection fees, and other non-product charges are non-refundable unless required by law or unless the return is due to our error.

Exchanges

Eligible products may be exchanged within 30 days of delivery, subject to product availability. If the replacement product is unavailable, we may offer a refund, store credit, or another suitable solution.

Damaged, Defective, Missing, or Incorrect Items

If your ritual arrives damaged, defective, missing an item, or includes an incorrect product, please contact us as soon as possible at: Support@FrolanaNatural.com

Please include your order number and photos of the item, packaging, shipping box, and packing slip.

If we confirm that the item arrived damaged, defective, missing, or incorrect due to our error, we will offer a replacement, exchange, store credit, or refund at no additional cost to you.

Bundles, Sets, Promotions, and Gifts With Purchase

Full Sets: If you purchased a bundle, ritual set, promotional set, or discounted collection, the full set may need to be returned to receive a full refund.
Partial Returns: If only part of a bundle or promotional set is returned, the refund amount may be adjusted to reflect the value of the items kept and any discount received.
Free Gifts: If your order included a free gift, gift-with-purchase, promotional item, or bonus product, that item must also be returned if the qualifying purchase is returned. If the gift is not returned, we may deduct the value of the gift from your refund.
Rewards & Credits: Rewards points, referral credits, affiliate discounts, promotional codes, and loyalty benefits may be reversed or adjusted when a return or refund is processed.

Final Sale and Non-Returnable Items

The following items may be final sale and not eligible for return unless they arrive damaged, defective, or incorrect:

Gift cards
Digital products
Items marked “Final Sale”
Products not purchased directly from FrolanaNatural.com
Products returned more than 30 days after delivery
Products that are empty, mostly used, altered, or not at least 3/4-full
Products without required proof of purchase
Unauthorized returns

Cancellations

Please review your order carefully before placing it. Once an order has been submitted, we may not be able to cancel or change it if it has already entered processing, fulfillment, or shipping.

If you need help with an order, contact us as soon as possible at: Support@FrolanaNatural.com

Subscription or Auto-Replenishment Orders

Subscription orders may be managed or canceled according to the subscription terms provided at signup.
To avoid being charged for the next shipment, subscription changes or cancellations must be completed before the next order is processed.
Once a subscription order has been processed, it may be treated as a standard order under this Refund Policy.

Abuse Prevention

Frolana Natural reserves the right to refuse returns, refunds, exchanges, discounts, rewards, referral credits, or future service if we believe there has been fraud, abuse, excessive returns, unauthorized resale, chargeback abuse, policy misuse, or violation of our Terms of Service.