Shipping policy

Last Updated: June 11, 2026

Thank you for visiting and shopping with Frolana Natural. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a package is delayed, damaged, missing, or incorrectly addressed.

By placing an order through FrolanaNatural.com, you agree to the shipping terms outlined below.

Order Confirmation

After you place an order, you will receive an order confirmation email at the email address provided during checkout.

Please review your order confirmation carefully, including your shipping address, product selections, and contact information. If you notice an error, please contact us as soon as possible at: Support@FrolanaNatural.com

Once an order has entered processing or fulfillment, we may not be able to make changes or cancel the order.

Order Processing Time  

  • Definition: Processing time refers to the time it takes us to prepare your order for shipment after payment has been authorized and verified.  
  • Standard Timeline: Most orders are processed within 1–2 business days.  
  • Peak Periods: During peak periods, promotional events, product launches, holidays, or high-volume sales, processing may take up to 3 business days or longer.  
  • Business Days: Business days are Monday through Friday, excluding weekends and federal holidays. Orders are not processed or shipped on weekends or holidays.

Shipping Locations

We currently ship within the United States, including Alaska, Hawaii, and U.S. Territories, using USPS and/or other available shipping carriers.

If you are located outside the United States and are interested in ordering, please contact us before placing your order at: Support@FrolanaNatural.com  

Please Note: International shipping may not be available at this time. If international shipping becomes available, additional shipping fees, customs duties, taxes, import charges, and delivery delays may apply and will be the responsibility of the customer unless otherwise stated.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the shipping method selected, delivery location, package weight, order value, and available carrier options.

From time to time, Frolana Natural may offer free shipping promotions, discounted shipping, or special shipping offers. These offers may be subject to additional terms, minimum purchase requirements, and availability.

Delivery Estimates

Delivery estimates begin once your order has been shipped, not from the date the order is placed. Estimated delivery times may vary based on carrier service, destination, weather, holidays, volume delays, and other factors outside our control.  

  • Standard Shipping: Estimated delivery: 3–5 business days after dispatch  
  • Express Shipping: Estimated delivery: 1–3 business days after dispatch  

Delivery estimates are provided for convenience only and are not guaranteed unless expressly stated at checkout.

Shipping Delays

We make reasonable efforts to process and ship orders within the timeframes provided. If we become aware that your order cannot be shipped within the stated timeframe, we will make reasonable efforts to notify you and provide available options, which may include continuing with the delayed shipment or canceling the order for a refund where required by applicable law.

Frolana Natural is not responsible for delays caused by shipping carriers, incorrect addresses, weather, natural disasters, holidays, customs processing, supply chain disruptions, payment verification issues, or events outside our reasonable control.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information, when available. Tracking updates are provided by the carrier. Please allow time for tracking information to update after the label is created.

If your tracking information has not updated for several business days, please contact the carrier directly or email us at: Support@FrolanaNatural.com

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Frolana Natural is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us due to an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment. Additional shipping fees may apply. If the customer chooses not to reship the order, eligible refunds will be handled according to our Refund Policy, less any non-refundable shipping fees or carrier charges, unless otherwise required by law.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at: Support@FrolanaNatural.com

Please include:

  • Your order number
  • A description of the damage
  • Clear photos of the shipping box
  • Clear photos of the damaged product
  • Clear photos of the packing materials and shipping label

Please keep the damaged product, packaging, and shipping box until the issue is resolved, as the carrier may require inspection. If we confirm that your order arrived damaged, we may offer a replacement, exchange, store credit, or refund, depending on the situation and product availability.

Missing, Lost, or Marked-Delivered Packages

If your tracking information shows that your package was delivered but you cannot locate it, we recommend taking the following steps first:

  • Check around your mailbox, porch, front desk, package room, or safe delivery area
  • Ask neighbors or household members if they accepted the package
  • Confirm that the shipping address entered at checkout was correct
  • Contact the carrier for delivery details or GPS delivery confirmation, if available

If your package is still missing, please contact us at: Support@FrolanaNatural.com

Frolana Natural is not responsible for packages that are lost, stolen, delayed, or misdelivered after being marked delivered by the carrier, but we will do our best to assist you in reviewing the issue. In some cases, we may recommend filing a carrier claim or contacting the shipping protection provider, if shipping protection was purchased.

Shipping Protection

Shipping protection may be offered as an optional service at checkout through Frolana Natural or a third-party provider. If you choose to purchase shipping protection, coverage may help protect your order in the event of loss, theft, damage, or misdelivery, depending on the terms of the protection provider.

Shipping protection terms, coverage limits, claim requirements, and eligibility may vary. Please review the shipping protection terms at checkout before purchasing. If shipping protection is declined, Frolana Natural may have limited ability to replace or refund packages that are lost, stolen, misdelivered, or marked delivered by the carrier.

Split Shipments

Some orders may ship in more than one package, depending on product availability, packaging requirements, or fulfillment needs. If your order ships in multiple packages, you may receive separate tracking numbers.

Refused or Returned Packages

If a package is refused, returned to sender, or undeliverable due to customer error, missed delivery attempts, incorrect address, or failure to pick up the package, we may contact you to arrange reshipment. Additional shipping fees may apply.

Refunds for refused or returned packages will be handled according to our Refund Policy and may exclude original shipping fees, return shipping fees, carrier charges, and other non-refundable costs unless otherwise required by law.

Order Changes and Cancellations

Please review your order carefully before submitting it. Once an order has been placed, we may not be able to change or cancel it if it has already entered processing, fulfillment, or shipment.

If you need help with an order, please contact us as soon as possible at: Support@FrolanaNatural.com

Contact Us

For shipping, tracking, delivery, or damaged package questions, please contact: Frolana Enterprises LLC d/b/a Frolana Natural 535 U.S. 41 Bypass N, Venice, FL 34285
Email: Support@FrolanaNatural.com