Cancellation policy

Purchase Option Cancellation Policy

Subscription Cancellation

Frolana Natural subscriptions are designed to provide convenient, recurring delivery of your favorite skincare products. You may cancel your subscription at any time.

To avoid being charged for your next scheduled shipment, please cancel your subscription before your next billing date through your customer account or by contacting our Customer Care team.

Changes to Your Subscription

You may update your subscription at any time, including:

Changing your delivery frequency
Skipping an upcoming shipment
Updating your shipping address
Updating your payment method
Adding or removing eligible subscription products

Changes must be made before your next scheduled billing date to apply to the upcoming order.

Orders Already Processed

Once a subscription order has been processed for payment or entered fulfillment, it cannot be canceled or modified. Any eligible returns will be handled according to the Frolana Natural Return Policy.

Billing

Your selected payment method will be automatically charged on each scheduled billing date until your subscription is canceled.

If a payment cannot be processed, we may attempt to process the payment again or notify you to update your payment information before future shipments are sent.